BAY CYCLES 12 MONTH SERVICE CLUB MEMBERSHIP TERMS AND CONDITIONS
1. INTRODUCTION
Welcome to Bay Cycles 12 Month Service Club Membership. These Terms and Conditions ("Terms") govern your membership in the Bay Cycles Service Club ("Service Club") and the benefits provided through this membership. By enrolling in the Service Club, you agree to these Terms.
2. WHO WE ARE
Bay Cycles is the trading name of Ride The Bay Limited.
Company Registration Number: 10594795
Registered Address: 15 Fore Street, St. Marychurch, Torquay, Devon, England, TQ1 4PU
3. MEMBERSHIP OPTIONS AND FEES
3.1 INDIVIDUAL RIDER MEMBERSHIP:
- Fee: £50 per annum
- Membership benefits:
- £30 Off one Standard Level 1, 2 or 3 Service
- 10% Off any additional in-store servicing or repair labour
- 10% Off in-store and online on Parts, Accessories & Clothing
- Unlimited Chain, Brake Pad, Disc and Rim checks.
- Service reminders
- Limited to one Membership holder
- Bikes must be owned and used by the membership holder
- Bikes must be listed at Bay Cycles on joining or at the earliest opportunity prior to any servicing to ascertain their eligibility.
3.2 FAMILY / JOINT MEMBERSHIP:
- Fee: £90 per annum
- Membership benefits:
- £30 Off on two separate Standard Level 1, 2, or 3 Services
- 10% Off any additional in-store servicing or repair labour
- 10% Off in-store and online on Parts*, Accessories & Clothing
- Unlimited Chain, Brake Pad, Disc and Rim checks.
- Service reminders
- 10% off servicing of any kids' bikes
- Limited to 2 membership holders residing at the same address
- Bikes must be owned by the membership holders
- Bikes must be listed at Bay Cycles on joining or at the earliest opportunity prior to any servicing to ascertain their eligibility.
4. MEMBERSHIP DURATION
Your membership is valid for 12 months from the date of purchase. We will send you a reminder when your membership is approaching its expiration date.
5. INCLUSION AND EXCLUSION CRITERIA FOR BIKES
5.1 INCLUSION CRITERIA:
- Types of Bicycles: Both non-electric and electric bicycles are eligible, provided the latter comply with United Kingdom Electric Pedal Assist Cycle (EPAC) law.
- Serviceable Condition: Bikes must be deemed serviceable, not beyond repair, and safe to ride.
- Repairable Condition: Bikes must be repairable with parts that are available and obtainable by Bay Cycles.
- Unmodified and Unaltered: Bikes must not be modified or altered in any way that would render them unsafe or illegal, as determined by the Bay Cycles qualified technician.
5.2 EXCLUSION CRITERIA:
- Unserviceable Bikes: Bikes deemed beyond repair and unsafe to ride, as assessed by a qualified Bay Cycles technician, will not be eligible for inclusion within Service Club member benefits.
- Modified Bikes: Bikes that have been altered or modified in a way that renders them unsafe or illegal, as determined by Bay Cycles, will not be eligible for inclusion within Service Club member benefits.
- Unrepairable Bikes: The availability of bike parts is essential for providing comprehensive benefits under the Service Club membership. Consequently, certain unusual or uncommon bikes, as well as specific brands for which Bay Cycles cannot obtain the necessary replacement parts, may be exempt from Service Club membership.
If a Bay Cycles technician determines that any of the exclusion criteria listed in 5.2 apply after you have purchased a Service Club membership online or in-store, Bay Cycles will provide a full or partial refund. The amount of the refund will depend on whether you have already received any Service Club benefits or discounts since the date of your membership purchase.
6. USE OF MEMBERSHIP
- The membership benefits are non-transferable and can only be used by the registered member(s).
- Membership discounts cannot be combined with other promotions or offers unless explicitly stated by Bay Cycles.
- Discounts apply to purchases made directly at Bay Cycles retail locations and online at baycycles.co.uk.
- You may start using your Membership discounts in-store as soon as your membership payment has been received.
- To utilise online membership benefits, your membership must be activated by a Bay Cycles staff member. Additionally, you will need to create an account on our website, baycycles.co.uk, using the same email address registered with Bay Cycles in-store.
- Product discounts are limited to products sold by Bay Cycles in-store and online, and the availability of these products can be subject to change without notice.
- Membership discounts do not apply to the purchase of new bicycles or frames.
- Individual Rider members receive a £30 discount on one Standard Service per year of membership. Family/Joint memberships include a £30 discount on two Standard Services per year of membership. Any additional bike servicing or repair labour costs are eligible for a 10% discount.
- Bikes wishing to be serviced using membership benefits must be listed on sign-up to the membership or at the earliest opportunity prior to any servicing to ascertain their eligibility.
- Listing of bikes is required to enable better forecasting of replacement parts and quicker service turnaround for Club members. Bikes must meet the inclusion criteria and not be subject to any of the exclusion criteria as listed in 5.1 & 5.2 of these terms and conditions.
7. CONTACT AND MARKETING CONSENT
By becoming a Bay Cycles Service Club member, you consent to Bay Cycles contacting you for marketing and promotional purposes via telephone, email, and SMS messaging. This consent allows us to send service reminders and inform you about other membership benefits. You can amend or withdraw your consent at any time by contacting us. For more information on how we handle your data, please review our Privacy Policy.
8. MEMBER IDENTIFICATION
You may be asked to present a form of photo identification, such as a driving licence or passport, to confirm your identity when using your membership benefits. To verify your identity, membership details will be stored securely in our internal computer system in accordance with current UK Data Protection laws. For more information about how we handle your data, please refer to our Privacy Policy.
9. TERMINATION AND MISUSE OF MEMBERSHIP
Bay Cycles reserves the right to terminate your membership at any time if you violate these Terms. If your membership is terminated by us due to a violation of these terms, you will not be entitled to a refund of the Membership Fee. Specific conditions leading to termination include, but are not limited to:
- Committing fraud or attempting fraud regarding the membership.
- Misusing the membership in breach of these Terms.
- Engaging in inappropriate conduct at Bay Cycles retail stores, on the website, or towards any Bay Cycles staff member, either on or off the property.
- Exceeding £3,000 per month in purchases for personal use using the membership discount.
Additionally, membership sharing, attempting to register multiple memberships, or the sale, loan, or transfer of benefits to third parties will result in the membership being frozen or terminated without refund.
10. COOLING-OFF PERIOD AND CANCELLATION
You have the right to cancel your membership and receive a full refund during a 14-day Cooling-Off Period, starting from the day you purchased your membership, provided you have not used any of the membership benefits. If you use any benefits during this period or attempt to use benefits after requesting cancellation, you will not be entitled to a refund and will be liable for the full membership fee. To cancel your membership within the Cooling-Off Period, please contact our customer service team to process your request.
11. AMENDMENTS TO TERMS AND BENEFITS
Bay Cycles reserves the right to amend these Terms and the benefits available from time to time, including upon renewals. Members will be notified of any changes at least 30 days before the changes take effect. If you do not agree with the changes, you have the right to cancel your membership within this 30-day notice period and receive a pro-rata refund for any remaining membership term.
12. LIABILITY AND FORCE MAJEURE
Bay Cycles is not responsible for any loss or damage resulting from the use of the Service Club membership. Our liability is limited to the value of the Membership Fee. We are not liable for any failure to perform or delay in performance of our obligations due to events outside our control, such as strikes, riots, natural disasters, or failure of public or private telecommunications networks.
13. GOVERNING LAW
These Terms and your membership in the Service Club are governed by the laws of England. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England.
14. CONTACT INFORMATION
For any questions or concerns regarding these Terms or your membership, please contact Bay Cycles at:
Bay Cycles
15 Fore Street, St Marychurch,
Torquay, TQ1 4PU, England
Phone: 01803 316785
Email: ridethebay@baycycles.co.uk
15. AGREEMENT
By purchasing, you acknowledge that you have fully read, understand, and agree to the Terms and Conditions as stated above.
