We offer FREE DELIVERY on select orders, with detailed policies below to ensure your order is shipped accurately and promptly.
Bike Orders: After receiving your bike order, we will contact you via email or phone to provide an estimated delivery day. All bikes are fully assembled by our Cytech-trained mechanics before dispatch. Please note that boxed bike deliveries may require some adjustments or minor reassembly; detailed instructions will be provided to assist you.
Availability & Delays
Delivery Restrictions
Delivery Carriers & Signatures
Deliveries are made via Royal Mail, FedEx, UPS, DX, Parcelforce, Evri, or Yodel, depending on item weight and destination. All deliveries must be signed for; please ensure someone is available to sign during working hours. If the packaging appears damaged, write ‘damage’ next to your signature, especially for bikes. If no one is available, a delivery attempt will be rescheduled, or your package may be left in a safe place with a slip indicating next steps.
Not Received Your Order?
If you haven’t received your order, please call us at 01803 316785, and a member of our staff will confirm the shipping date and tracking number. Unfortunately, we cannot consider an item lost until 15 working days after the estimated delivery date. Once this period has passed, we can issue a full refund or resend your order.
You must claim for a lost order within 30 working days of dispatch. Claims made after this period may no longer be eligible for a refund.
Click and Collect
Once your order has arrived in-store, we will notify you via email. We can hold your click-and-collect order for up to 21 business days, sending a reminder email after 10 business days.
If the order has not been collected after 21 business days, it will be returned to stock. There may be charges for this process, and a refund cannot be guaranteed.
If you are unable to collect your order within the specified time or have changed your mind, please contact us as soon as possible, and we will issue a refund.
General Returns (Change of Mind)
If you’re not satisfied with your purchase, you may return your goods within 14 days of receipt for an exchange or refund. Items (excluding food and underwear) must be returned in showroom condition, with original packaging, tags, and a valid receipt/delivery note.
Returns can be processed directly at Bay Cycles’ store or by post. Always retain proof of postage, and we advise using a signed-for service for security. Please ensure returns are securely packaged with the original receipt and a completed returns form sent to:
| Bay Cycles | 15 Fore Street | St Marychurch | Torquay | TQ1 4PU |
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Return Shipping Costs: For items returned due to change of mind, the customer is responsible for return shipping. Original delivery costs will be refunded for returns made within the 14-day cooling-off period.
Refunds for Cancelled Orders: If you cancel your order within the 14-day cooling-off period, a full refund, including original delivery charges, will be issued upon receipt of the returned goods.
Refunds are processed using the original payment method and must be accompanied by a valid receipt/delivery note. Refunds for faulty or incorrect items are processed within 14 days and include applicable delivery charges (excluding special delivery). Returns for non-faulty items exclude carriage charges.
Faulty or Not as Described Items
UK law provides customers with a 30-day return period for faulty or incorrect items, allowing a full refund. For items that develop a fault within six months, customers may request a repair or replacement. Please contact our support team to arrange for a return and inspection.
Bike Returns
For bike returns, please retain the original box and contact us at 01803 316785 for collection arrangements.
For further information please see our Full Terms and Conditions.